About membership registration

In order to enjoy shopping comfortably at this online store, we suggest you to register as a member.
Once you become a member, you can check the past purchase history, and you can order smoothly without entering your address.
There are no annual membership fees or registration fees for membership registration.
Before registering as a member, please ensure to read and agree to the "Terms And Condition" and "Privacy Policy" before registering.

Click here for new member registration>

 If you have forgotten your login password

If you have forgotten your registration password, please re-issue your password below and follow the login procedure.

Click here if you have forgotten your password>

If you have forgotten your login e-mail address

If you have forgotten your e-mail address, please contact us by using the inquiry form.

Click here for inquiry form>

About change of member information

In case of changing your membership information, please login and go to My Page to change your membership information.

About withdrawal from the membership

If you want to withdraw from the membership, please contact us by using the inquiry form.

Click here for inquiry form>

About delivery

We will check the stock availability of the ordered product. Once the stock availability is confirmed, it will be delivered within 1 to 4 days from the ordered date.

* It will be shipped within 5 business days from the date of order under normal circumstances.
* Order will not be dispatched on Saturdays, Sundays, national holidays, summer vacations and winter vacations of Japan.

Product delivery status

You can check the product delivery status from Sagawa Express's parcel inquiry system.
When checking the product delivery status, please prepare the "Tracking Number" mentions in the "Contact for Product Shipment" e-mail which was sent to you after the product has been shipped.

Sagawa Express Parcel Inquiry Service : https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp
Yamato Transport Parcel Inquiry Service:https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

If the products cannot be delivered

If the delivery company cannot deliver the product for more than one week from the delivery date due to the absence of the recipient at receiver address for a long period of time, the purchased product will be temporarily cancelled.

If you want to re-deliver, please order again from this site. (Delivery charges will be charged again as usual.)

送料

お買い上げ金額にかかわらず、送料無料となります。
「もったいない糸」商品おいては、対象外とさせて頂いております。商品とは別に送料がかかります。
宅配便(佐川急便)  本州・四国・九州 900円
北海道      1800円
沖縄・離島    2800円

About Payment

We only accept bank transfer, and SHOPIFY PAYMENT (Visa, Mastercard, American Express) as payment methods.

Acceptance of credit cards, payment services

Accepted types of credit cards
Visa、Mastercard、American Express
You can pay in full in 1 time, or into 3 instalments, or 5 instalments etc.
* Depending on your contract agreement and credit card status, it may not be possible to pay by instalments.
* Payment deduction will be in accordance with the membership agreement of each credit card. For more information, please contact the card issuer directly.

Available payment services
Apple Pay、GooglePay

About receipts

We do not issue receipts.
Please use the credit card statement issued by each company for record.
Please use the purchase details of Apple Pay, GooglePay for reference.

About Cancellation, Exchange, Return

We make every effort to ensure the quality, but if the product is damaged or soiled, or if the product is different from what you ordered, we will return the product.
Please contact us by filling in the inquiry form within 7 days after the item arrived. We will contact you with the address for return and the return / exchange method.
(We will bear the delivery charges in this case).

About refund

If you pay by credit card, we will charge the payment amount through the credit card company.
* Refund methods are different among with different credit card companies. If you have any questions, please contact your credit card company.
If you pay by Google Pay or Apple Pay, we will refund you through each account.

About the product

The image of the product is posted in which color is as close as the actual product as possible, the color may differ depending on the settings of your monitor.  Please understand before ordering.

About price and inventory

Please note that if the product is out of stock and cannot be delivered, we will contact you and arrange refund.