About membership registration
In order to enjoy shopping comfortably at this online store, we suggest you to register as a member.
Once you become a member, you can check the past purchase history, and you can order smoothly without entering your address.
There are no annual membership fees or registration fees for membership registration.
Click here for new member registration>
If you have forgotten your login password
If you have forgotten your registration password, please re-issue your password below and follow the login procedure.
Click here if you have forgotten your password>
If you have forgotten your login e-mail address
If you have forgotten your e-mail address, please contact us by using the inquiry form.
Click here for inquiry form>
About change of member information
In case of changing your membership information, please login and go to My Page to change your membership information.
About withdrawal from the membership
If you want to withdraw from the membership, please contact us by using the inquiry form.
Click here for inquiry form>
We will check the stock availability of the ordered product. Once the stock availability is confirmed, it will be delivered within 1 to 4 days from the ordered date.
* It will be shipped within 5 business days from the date of order under normal circumstances.
* Order will not be dispatched on Saturdays, Sundays, national holidays, summer vacations and winter vacations of Japan.
Product delivery status
You can check the product delivery status from Sagawa Express's parcel inquiry system.
When checking the product delivery status, please prepare the "Tracking Number" mentions in the "Contact for Product Shipment" e-mail which was sent to you after the product has been shipped.
Sagawa Express Parcel Inquiry Service ： https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp
Yamato Transport Parcel Inquiry Service：https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
If the products cannot be delivered
If the delivery company cannot deliver the product for more than one week from the delivery date due to the absence of the recipient at receiver address for a long period of time, the purchased product will be temporarily cancelled.
If you want to re-deliver, please order again from this site. (Delivery charges will be charged again as usual.)
宅配便(佐川急便) 本州・四国・九州 900円
We only accept bank transfer, and SHOPIFY PAYMENT (Visa, Mastercard, American Express) as payment methods.
Acceptance of credit cards, payment services
Accepted types of credit cards
You can pay in full in 1 time, or into 3 instalments, or 5 instalments etc.
* Depending on your contract agreement and credit card status, it may not be possible to pay by instalments.
* Payment deduction will be in accordance with the membership agreement of each credit card. For more information, please contact the card issuer directly.
Available payment services
We do not issue receipts.
Please use the credit card statement issued by each company for record.
Please use the purchase details of Apple Pay, GooglePay for reference.
About Cancellation, Exchange, Return
We make every effort to ensure the quality, but if the product is damaged or soiled, or if the product is different from what you ordered, we will return the product.
Please contact us by filling in the inquiry form within 7 days after the item arrived. We will contact you with the address for return and the return / exchange method.
(We will bear the delivery charges in this case).
If you pay by credit card, we will charge the payment amount through the credit card company.
* Refund methods are different among with different credit card companies. If you have any questions, please contact your credit card company.
If you pay by Google Pay or Apple Pay, we will refund you through each account.
About the product
The image of the product is posted in which color is as close as the actual product as possible, the color may differ depending on the settings of your monitor. Please understand before ordering.
About price and inventory
Please note that if the product is out of stock and cannot be delivered, we will contact you and arrange refund.